REGULATIONS OF GENERAL TERMS AND CONDITIONS OF SERVICE USE

These terms and conditions regulate the relationship between the service customer, whether an individual or legal entity, hereinafter referred to as the customer, and the entity providing the services, CRITEC, LDA, a limited liability company, registered in the Commercial Registry Office under corporate entity number 507.596.641, with headquarters at Travessa da Gândara - Vale do Senhor, 3750 – 727 Recardães, union of parishes of Recardães and Espinhel, hereinafter referred to as “CRITEC”

The use of CRITEC's services implies the acceptance and agreement with the terms and conditions of service by the User/Customer, which constitute a service provision contract and regulations associated with that service.

1. INDIVIDUAL AND EXCLUSIVE USE

1.1. Registration as a member on the website www.critec.pt and the use of services provided on the website implies acceptance of these Regulations. The Customer is given the opportunity to review, carefully read, and decide whether to accept or not the regulations and general terms of use. Registration and use of the services provided are prohibited for Customers who do not agree with the terms of the regulations and general terms of use. Upon acceptance of these terms, the Customer's date, time, and IP are recorded as a way of confirming their acceptance.

1.2. Registration as a Member on the website www.critec.pt and any registration-related actions are individual and non-transferable and can only be enjoyed by the customer. The Username (Login) and Access Code (Password) corresponding to a Member (User/Customer registration) may only be used by the Customer and cannot be transferred or used by third parties, including entities for which the User/Customer may work.

1.3. All messages sent to the email address registered by the User/Customer are intended solely and exclusively for the User/Customer and may not be copied, reproduced, shared, or used by any other individuals or entities.

1.4. All texts, images, interactive services, and other services provided by CRITEC are exclusively for the use of the User/Customer and cannot be transferred to any other individual or entity, even if they have assumed payment for the services provided by CRITEC.

1.5. Although the use is individual and non-transferable, the User/Customer may request invoicing for the services to third parties who assume payment for the services provided.

1.6. The Customer acknowledges that all their access and movements within the website www.critec.pt are recorded and may be used for legal purposes.

2. USER/CUSTOMER REGISTRATION DATA

2.1. When registering on the website www.critec.pt, the User/Customer must provide truthful information in the registration form and declares they are legally entitled to fill in the required data.

2.2. By accepting these General Terms and Conditions of Service Use, the User/Customer declares, under an honor commitment, that the data they have provided during registration on the website www.critec.pt is truthful and relates solely to themselves.

2.3. The personal data provided by the User/Customer in the registration form and/or communicated to CRITEC are protected by the GDPR and are strictly necessary to identify the User/Customer. These data will be included in a database used by CRITEC to maintain its operations and/or provide services to the User/Customer under GDPR terms for the necessary period.

2.4. The Customer may exercise any rights related to their registration and/or personal data by contacting CRITEC in writing via the email dpo@critec.pt. CRITEC will make reasonable efforts to allow the Customer to change their data through the website www.critec.pt by entering their Username and Access Code, but it does not guarantee this will always be possible.

2.5. CRITEC is responsible for processing these data and guarantees their confidentiality and security, committing not to share them with third parties.

2.6. The User/Customer acknowledges the Privacy Policy and Cookie Policy, available on the website, and explicitly accepts them for registration and use of the services provided by CRITEC.

3. SERVICE DESCRIPTION AND RESOURCE USE

3.1. CRITEC offers on its website www.critec.pt the ability for users, whether individuals or legal entities, to choose and contract CRITEC for website development services through various predefined packages.

3.1.1. CRITEC reserves the right to admit the registration and use of its website www.critec.pt by individuals/companies seeking to attract Users/Customers interested in the insurance mediation services provided by these individuals/companies and advertised on the website.

3.1.2. The User/Customer who contracts services from individuals/companies through the website can evaluate the services provided by leaving public comments and a rating between 1 (one) and 5 (five) stars. The individuals/companies may respond to these public comments when they feel the need to defend their honor or reputation.

3.1.3. CRITEC, when confronted with negative comments about individuals/companies or an average rating equal to or less than 3 (three) stars, may freely and without prior notice suspend or remove the account of the individual/company from the website www.critec.pt, and may also prevent future registration, except if otherwise decided by CRITEC.

3.2. The User/Customer can freely correct their information on the platform by selecting the appropriate option on the website. CRITEC commits to making every effort to identify and correct any input errors in each User/Customer profile.

3.3. The texts, images, sounds, interactive services, and other materials or services provided by CRITEC, hereinafter referred to as content, are intended exclusively for promoting the services provided by CRITEC or the services provided by the individual/company.

3.4. The User/Customer may save and print the content necessary for the use of the service, but never for commercial or promotional purposes to third parties.

3.5. The User/Customer may not transfer the content to third parties, copy, reproduce, or manipulate it in whole or in part, nor use the content provided for commercial, advertising, or self-promotion purposes, even if the source is cited. The User/Customer also acknowledges that they may not transfer the content or contacts obtained through payment for the service.

3.6. The User/Customer may not use the CRITEC logo or any identifying elements of CRITEC or its brand under any circumstances. The use of such elements by individuals/companies providing services depends on prior authorization from CRITEC.

3.7. All content provided on the website www.critec.pt by CRITEC is the property of CRITEC and/or CRITEC's partner entities or individuals and may not be copied, reproduced, quoted, or manipulated in whole or in part.

4. CODE OF CONDUCT

4.1. The User/Customer and individuals/companies agree to follow rules of good conduct in accordance with Portuguese customs and are obliged to interact correctly and politely with each other, both on the website and when contacting CRITEC.

5. USAGE REQUIREMENTS

5.1. To use the service provided by CRITEC on the website www.critec.pt, the User/Customer declares they have the legal and/or judicial capacity to do so.

5.2. The website www.critec.pt and the services provided on it may be used through an internet browser and the ability to make payments under the terms permitted and/or accepted by CRITEC.

6. REGISTRATION, PAYMENTS, AND REFUND POLICY

6.1. Registration as a member, as a User/Customer on the website www.critec.pt, is free.

6.2 The User/Customer will pay the corresponding amount for the acquisition of services through any of the payment methods provided on CRITEC's website.

6.3. The User/Customer acknowledges that if only part of the service amount is paid and not the full amount, the value will be refunded, and access to the service will not be granted.

6.4. The User/Customer is responsible for all fees charged by banks or financial entities through which they make the payment for the service contracted with CRITEC and for ensuring that CRITEC receives the full service amount if requested and if it was not possible to obtain it through normal means.

6.5. Before making payment for the service, the User/Customer may cancel their orders at any time.

6.6. Upon completing registration on the website, the User/Customer must provide billing information and may request changes to this information at any time. At that time, they must also confirm their personal information, such as name, date of birth, tax identification number, etc., which will be used for issuing accounting documents and for developing the services purchased.

6.7. The User/Customer may benefit from discounts or coupons provided by CRITEC or third-party entities related to it.

6.8. The User/Customer acknowledges that after full payment for the service, they will not be able to apply retroactively any discounts or coupons provided by or through partner entities, and that the discount value will not be refunded. To benefit from these discounts, the User/Customer may be required to submit proof of eligibility.

6.9. Within two days after making the payment, the User/Customer may request changes to the billing information provided without additional costs. After this period, requests for changes to billing data or sales information will be subject to the return of the original documents and payment of an administrative processing fee of €10.00 (ten euros).

6.10. If the User/Customer pays for the service by credit card, CRITEC undertakes to ensure the privacy of the cardholder's data and the transaction, to comply with current security and data transmission standards for credit card payments, and not to transmit this data to third parties. CRITEC also undertakes to respond to any requests made by the cardholder within a maximum of 2 (two) business days.

7. COMPLAINTS

7.1. The User/Customer has the right to file a complaint. Complaints can be made by phone or preferably in writing and addressed to the company's management. The Customer also has access to the complaints book available at CRITEC's public service location.

7.2. If the User/Customer is unable to submit the complaint in writing, CRITEC will internally create a document with the information provided by the User/Customer, including identification, the nature of the complaint, the location, and the date of the complaint. If necessary, the User/Customer will be asked to verify the details of the complaint and to include any additional data or documents before it is recorded in the User/Customer's profile and communicated internally for further action.

7.3. Complaints are handled by analyzing the situation, identifying the causes that led to the complaint, and determining those responsible. Corrective measures will then be implemented to resolve the situation or prevent similar future occurrences.

7.4. Complaints are resolved within a maximum period of 8 (eight) business days, and the decision will be communicated to the User/Customer using the same method used to submit the complaint.

7.5. The User/Customer has the right to contest the decision, reopening the complaint. If the User/Customer does not respond within 5 (five) days, the response is considered accepted, and the complaint will be archived for future statistical analysis.

7.6. In the event of a dispute, the consumer may turn to an Alternative Consumer Dispute Resolution Entity. More information can be found at www.consumidor.gov.pt

8. SERVICE SUSPENSION AND CHANGES TO SERVICE TERMS

8.1. These General Terms of Service Use, when accepted by the User/Customer and/or service provider, constitute a contract between the Customer and CRITEC.

8.2. Other conditions related to services provided by CRITEC may be specified in separate and complementary contracts, whose terms will be considered accepted if not contested within 48 hours after the contract is sent by email. If, subsequently, the User/Customer and/or service provider pays the costs related to the service, the contract will be deemed accepted.

8.3. CRITEC reserves the right to terminate the contract at any time if the User/Customer threatens to violate or demonstrates they do not intend to comply with the General Terms of Service Use, if CRITEC is legally required to do so, or if, in CRITEC's opinion, providing the service is no longer financially viable.

8.4. This contract, as well as any interpretation or dispute arising from it, is governed by Portuguese law, with the exceptions specified in this contract. The competent court for resolving disputes is the court of Aveiro, Portugal, with express waiver of any other jurisdiction.

8.5. The General Terms of Service Use may be changed at any time, and the Customer will be notified by the method deemed most appropriate by CRITEC. Only after the User/Customer accepts the new terms will they take effect.

8.6. The User/Customer acknowledges that even if they renounce the General Terms of Service Use, they may be held legally responsible for copyright infringement, offenses, debts, and for any consequences that may arise, directly or indirectly, from the misuse of the CRITEC service and/or its content. The provisions relating to the reserved use of texts, images, and services, as well as conduct rules and customer registration data, will survive the termination of the contract, remaining in effect after the end of the relationship between the Customer and CRITEC.

8.7. CRITEC reserves the right to terminate the contract in any other circumstance, provided that the User/Customer is notified at least 15 (fifteen) days in advance, and the User/Customer who has made payments in the last 30 (thirty) days prior to the termination will be reimbursed.

8.8. These Terms and Conditions are provided in Portuguese and English, and in case of doubt or conflict, the Portuguese text shall prevail.

Last updated on 09/09/2024.
Made by Fontes Costa - Sociedade de Advogados, SP, RL – https://fontescostaadvogados.pt/